QueueMS (ZenQue)
Digital queue numbers, live displays and SMS alerts for your counters.
QueueMS is the product behind ZenQue. Customers take a number on their phone, see the wait, and get a message when their turn is near, while you watch every counter from one dashboard.
What you get
Six things your branch gets.
Everything between "take a number" and "next, please", handled by the system rather than by a person with a clipboard.
Digital queue system
The system issues queue numbers digitally, tracks wait times and runs several service counters at once.
Real-time tracking
A live dashboard of queue status, wait times and how each counter is doing.
Digital displays
Current numbers and announcements on screens in the waiting area, so nobody has to ask.
SMS & push notifications
The system messages each customer as their turn approaches, by SMS or push notification.
Mobile check-in
Customers join the queue from their phone and check the wait before they arrive.
Queue analytics
Queue patterns, peak hours and service times, so the roster matches the day you are going to have.
What changes
Shorter-feeling waits, and staff where the queue is.
Staff where the queue is
Live queue data shows where the bottleneck is, so you move people before the line grows.
Waits that feel shorter
A visible place in line and a message when it is nearly time. People stop hovering at the counter.
Decisions from the numbers
Service times and customer flow are recorded. When you set staffing and opening hours, the numbers are in front of you.
Nothing to install at the counter
Cloud-based, so there is no server in the branch for you to look after.
Also ours
Three more products we build and run ourselves.
Start with a free consultation on your system.
Bring the branch, clinic or service counter where the queue is already a complaint. We spend a working session on it and you leave with written findings. They are yours to act on with us or with anyone else.